Frequently Asked
Questions

A name and phone number are needed so we can call you back if disconnected, or if we need to follow up to see how you are doing.

We will help you even if you do not want to give us your name or phone number. Helping callers is our main concern.

Yes! We are a relay friendly organization, specially trained to communicate via voice relay, TTY, STS, VCO, and HCO using Washington Relay. Washington Relay users dial 7-1-1 to place a free call to the Washington Poison Center using a relay Communication Assistant.

Products with the same name may have different formulas and product ingredients can change year-to-year.

Our phones are answered by an expert-level team of nurses, pharmacists, and poison information providers, who assist Washingtonians in resolving poison and toxic exposures.

Yes. Our Call Center staff is trained to identify where you should seek treatment. Of the Washingtonians who call from home, we keep over 91% of patients at home. However, if you need to go to the emergency room, we will help determine if you are able to drive or if you need to call 911.

Yes. Our specialists are specially trained not only to help patients who have been exposed to poisons, but also to give information that can help prevent poisonings, too. Do not hesitate to call if you have a question.

Stickers can be ordered from our website.

We do not have a “bad parent” or “frequent caller” list. We receive hundreds of calls a day, and unless you tell us you have called before, we won’t know. Our job is to help keep you and your loved ones safe.

No. The caps that are used are only child resistant—delaying the amount of time it takes a child to open the bottle. Be sure to keep medication up high, out of sight and out of reach of your children. Better yet, keep your medications in a locked box or medicine cabinet.

No. We are an independent nonprofit 501(c)3 organization.

There is no easy way to tell the difference. Poisonous and non-poisonous mushrooms thrive in similar conditions. However, if someone has eaten an unknown mushroom, we can provide assistance even if the mushroom cannot be identified.

No. The Washington Poison Center is not a testing facility.

No. The Washington Poison Center does not provide pill identification for the public.

Yes, The Washington Poison Center is a healthcare provider performing a treatment activity to an individual. A covered entity (a healthcare provider, a health plan, or a clearinghouse) may disclose protected health information to the Washington Poison Center for treatment purposes.